Joice Richards - Director of Strategy & Change

Main Role & Responsibility

Customer Services, Resident Involvement, Equality and Diversity, Community Development, Call Centre, Supported Housing, Warden Control Room and Human Resources.

Work History

Joice has worked in housing for  more than 24 years and held various positions including Housing Management Trainee, Positive Action Training Co-ordinator, Principal Equality Officer, Assistant Area Manager and Regeneration Manager – New Deal with Sheffield City Council,.  Joice was also Regional Housing Manager for Northern Counties Housing Association before joining A1 Housing in her current position.

Appropriate Job Related Qualification / Professional Membership

• BA Hons Housing Studies
• Corporate Member – Institute of Housing

Office Telephone Number: 01909 535520

Email Address: joice.Richards@a1housing.co.uk

Office Fax: 01908 534590

Responsible for:-

• Samantha Roberts – Customer Services Manager

  Responsible for Customer Services, Equality and Diversity, Resident Involvement and Community Development.

• Maureen Lightfoot – Supported Housing Manager

  Responsible for Area Wardens, Sheltered Schemes and Community Centres.

• Clare Wigg – Human Resources Manager

  Responsible for Recruitment and Selection, Training and Development and Employee Welfare.

• Christine Merrills - Call Centre Manager

  Responsible for Repairs Reporting and Satisfaction Surveys