A1 Housing recognises that effective performance management is a critical factor for it to achieve its goal to provide excellent services. We recognise that good performance is not about providing services at the lowest cost but providing good quality services which deliver value for money. To see a copy of A1 Housing Performance Management guide click guide.
To see a copy of the Current Management Structure at A1 Housing Click Structure.
A1 Housing’s performance management system is about delivering good housing management practices, achieving the goals of the organisation and its stakeholders and providing better services to customers.
We have recently changed our method of reporting our performance to the A1 Board and our tenants. Our new reports will provide clearer information on our performance against our targets for the year, comparison against other organisations and an explanation of our progress.
To see our performance reporting cycle click on Performance Reporting.
We now report on what is known as a Balanced Scorecard to measure our performance against A1's 5 major objectives. This makes it easier to see how A1 is doing as a whole against its long term aims. The Blanced Scorecard is now included in the main reports to both the A1 Board and the Joint Housing Advisory Group and can be found in the latest Performance Report Quarter 1 2009/10
6 key performance indicators and style of the reports have been agreed with tenants and the first report is in the January 2007 In Touch magazine. To see the report click on Performance January 2009. The latest position will be reported in every In Touch.
The A1 Board will receive "A1 Signpost" reports which summarise key aspects of our performance and the report will go to the Board every 3 months. Click A1 Signposts July 2009 to download a copy.
For 2009/10 we have introduce a Balanced Scorecard to summarise our performance against our annual objectives. This provides a better way of summarising our progress and concentrating on those areas where we are not achieving our targets. Click Quarter 1 Balanced Scorecard to see the latest report.
Our Annual Performance
To see the details of our annual performance you can choose from the following options:
Performance Strategy:
For the complete set of Performance Indicators, click
For just the A1 Signposts click:
To see our performance at the end of 2007/08 choose from the following options:
Objectives / Improvement Plan Updates
Our draft Performance Management Guideline which will bring together all the details of how we manage, monitor and develop our performance is now available, click PM Guide.