Floors and stairs
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Report your repair by sending an e-mail to housing.repairs@a1housing.co.uk.
Your responsibilities
- Repairing or renewing floor tiles or non-slip flooring for disability unless it was originally provided by us.
Advice
- We will not accept responsibility for damage to your carpets unless it is caused by neglect by our operatives. Operatives may be willing to lift any floor covering and loosely relay it on your behalf, but can accept no responsibility for any damage caused to the floor covering in the process.
- If you, a member of your family or a visitor to your home cause damage, we expect you to get it repaired yourself.
We need to know
- What is the problem, eg: floorboard or skirting board loose, rotten or damaged; tread or riser broken; nosing loose; handrail loose or broken; floor covering lifting or damaged?
- What is the floor made of: floorboards, chipboard, plywood or concrete?
- What type of floor covering is it, eg: quarry tiles, plastic tiles, plastic sheeting or wood block flooring?
- Is it in a communal area?
- How many boards or tiles are affected?
- If nosing, is it on communal stairs? If so, is it metal or plastic?
