Drains and wastes
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Report your repair by sending an e-mail to housing.repairs@a1housing.co.uk.
Your responsibilities
- Clearing blocked baths or sinks. See Clearing a blocked waste.
- Trying to clear blocked toilets. See Clearing a blocked waste.
- Keeping gully grids clear of leaves and rubbish.
- Clearing blockages in washing machine or dishwasher outlets.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- A blocked waste is not an emergency. You are expected to get it cleared yourself. See Clearing a blocked waste.
- A blocked toilet is not an emergency unless you have no other toilet you can use. If the blockage is caused by items such as nappies, toys etc, we will charge you for clearing it. You should always try to clear it yourself before calling us. See Clearing a blocked waste.
- Do not use the bath, basin or sink if the wastepipe is blocked; wait until it has been cleared.
We need to know
- What is the problem, eg: wastepipe blocked or leaking; drain smelling or blocked; gully blocked or grid missing?
- If a wastepipe, which is it: bath, basin, sink, shower or toilet? Is more than one fitting blocked?
- If the drain is blocked, is it overflowing?
