Doors and locks
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Report your repair by sending an e-mail to housing.repairs@a1housing.co.uk.
Your responsibilities
- Replacing keys or locks when keys are lost or when you get locked out.
- Providing and maintaining any additional locks and latches.
- Providing or replacing existing door bells, knockers and security chains.
- Replacing broken glass in any door, internal or external, unless you can provide us with a Police Crime Number (not an Incident Number).
- Repairing and renewing internal doors including locks, handles, etc.
Advice
- If you get locked out we expect you to arrange a forced entry yourself.
- If you, a member of your family or a visitor to your home cause damage, we expect you to get it repaired yourself.
- We will only do emergency repairs to make your home safe and secure. A full repair will be done at a later date.
- If a problem is caused by vandalism or a break-in you should report the incident to the Police and get a Crime Report Number (not an Incident Number), otherwise we will charge you for the cost of the repair.
We need to know
- What is the problem, eg: lock stiff or not fitting properly into the keep; lock or handle broken; door sticking, ill-fitting or damaged?
- Which door is it: front, back, or side? What type of lock or latch has it got?
- What is the door made of: wood, plastic or metal?
- What type of lock is it: cylinder mortice, cylinder rim nightlatch (Yale or Union), mortice locks?
- Is the property still secure?
