What you must do

You are expected to do certain tasks and repairs yourself or arrange (and possibly pay for) someone to do them for you.

Inside the house:

• replacing glass unless the cause of the damage was outside your control
• keeping all air vents and window trickle vents clear
• replacing keys or locks when keys are broken, lost or when you get locked out (inc. garage lock)
• repairing and renewing internal doors including locks, handles etc
• replacing door knockers, bells or security chains
• renewing hat and coat hooks, curtain rails or battens, and shelves
• replacing cupboard handles and catches
• resetting trip switches or mending fuses
• replacing fuses, light bulbs and fluorescent tubes
• testing and replacing smoke detectors including batteries
• clearing blockages in sinks and baths
• trying to clear blockages in toilets
• replacing plugs and chains
• descaling shower heads
• replacing individual tiles around basins or sinks
• replacing toilet seats and pull chains
• fitting wastes and supply pipework for washing machines and dishwashers (if not already provided) and vents for driers

Outside the house:

Improvements you have made.

You can carry out improvements to your home provided you ask for, and get, our permission in writing beforehand. You are responsible for repairs to the new items.