Report A Repair
Extended Working Hours
Evening & Saturday morning repairs appointments
Our Contact Centre currently operates between
the hours of 8am until 8pm Monday to Friday, to schedule repairs
appointments at your convenience. The appointments are currently
booked for a morning or afternoon time slot, but we will always try
to be as flexible as possible to meet your needs.
We understand that the days and times we offer
may not always be convenient to you and so upon request and subject
to the type of repair we have an extended service to offer repairs
appointments on a weekday evening (last appointment 6.30pm) or
Saturday morning (last appointment 10.30am) basis
For any further information please contact our
Contact Centre on Free phone 0800 590542
Out of hours emergency calls only
If you need to contact us after normal office
hours because you have an emergency repair or need the urgent help
of an area warden you should ring our freephone out of hours team
on 0800 590542.
Handy Hints Booklet
Before reporting a repair, why not have a look
at our Handy
Hints for Easy Home Maintenance Booklet
E-Mail
E-Mail any repair issues to housing.repairs@a1housing.co.uk.
Click here to get the Repairs
Handbook, which details all repairs available at your home.
Fill in the form to send details of the repair Repairs contact
Centre.
When you report a repair please be ready with
the following information:
- Your name and address.
- A daytime telephone number where you may be contacted.
- A day when you will be available for the repair to be carried
out. The contact centre will arrange an appointment for
you.
- As much detailed information about the repair as possible.
- Please let the contact centre know of any
special needs or disabilities, this will then be provided to the
operative before he/she calls.
Is the Contact Centre the only place I can report a
repair?
You can also report your repairs to any A1
Housing officer, video conferencing, SMS messaging, email, fax and
on-line services.
Response categories
When you report a repair we will tell you what
response category we have placed it in. Response times are measured
from the date you report the problem.
Emergency - same day within 4 hours
For work to avoid serious damage to the
property, or to remove immediate danger to the public or people
living in the home.
Very Urgent - within 1 working day
For work where there is some safety risk but no
immediate danger to the public or people living in the home, and/or
some risk of damage to the property
Urgent - within 3 working days
for work that needs to be done quickly to
overcome serious inconvenience to people living in the property or
to prevent damage to the property.
Non urgent - within 15 working days
For work where there is little chance of
further damage being caused to the property.
Planned - within 13 weeks
for non-urgent work which can be put with other
work in an area and carried out together. Repairs done in this way
will cost less.