Emergencies
A1 Housing will attend to an emergency repair
where there is a risk to health, safety and welfare of the
occupants, public or property within 4 hours of acknowledgement of
the repair by our Contact Centre. In certain instances a make
safe may be carried out and it may take longer than 4 hours to
effectively complete the works.
Click on the links below
Please only use this Service for real
emergencies, you can contact us using our 24hr telephone number
0800 590542. If the system is abused, you may put another
person’s health or welfare at risk. We will get someone to
you as quickly as practicably possible to ensure your home is made
safe. However, sometimes it may not be possible to complete
the full repair and a temporary or make safe repair will be
completed.
Before you use this Service, unless it is an
absolute emergency, please read the following
section.
Gas Leaks
Gas leaks are initially dealt with by TRANSCO,
0800 111 999. If you think you can smell gas, please follow the
following steps:
- Put out any cigarettes or naked flames.
- Check you have not left a gas tap or cooker on.
- Turn off your gas supply at the meter.
- Open doors and windows to let the gas out.
- Do not use electrical switches, doorbells or a naked
flame.
- Do not use a phone in the property – it can cause sparks. Ring
TRANSCO emergency telephone number: 0800 111999.
- Transco will make your home safe and advise you what to do
next.
No Electricity
Before you call the Contact Centre, first check
that a fuse hasn’t blown in your fuse box. If you have a
modern circuit breaker type of fuse box, check that the trip switch
or reset switch doesn’t need resetting.
Before replacing the fuse wire, or resetting
the trip or reset switch, unplug any appliance that might be
faulty.
Usual problem appliances include kettles,
toasters, irons and washing machines. If you still have
no electricity, ring the Contact Centre on 0800 590542.
Included Emergencies
- Gas Leaks - Phone TRANSCO, 0800 111 999 directly.
- Total or Partial loss of Gas supply.
- Total loss of hot water
- Total loss of heating – between dates 1st October to 31st March
(Winter)
- Blocked flue to heating appliance
- Partial loss of heating – between dates 1st October to 31st
March (Winter), (one radiator not working but where required by
elderly, infirm, infants)
- Partial loss of heating – between dates 1st October to
31st March (Winter) (2 or more radiators)
- Total loss of drinking water.
- Blocked or leaking drain or sewer (this may be Severn Trent
Water’s full responsibility if the property was built prior to
1936)
- Blocked toilet – but only if there is no other working toilet
for your home
- Tap which cannot be turned off
- Severe leaking water or heating pipe, tank, cistern or
toilet
- Overflow running full bore
- Make safe insecure window, external door or external
lock. Note: Lost keys are the responsibility of the
customer.
- Faulty staircase and corridor lighting in blocks of flats or
sheltered accommodation for older people · Dangerous structures
such as loose cast iron rainwater gutters, unsafe chimney stacks or
roofs. Dangerous electrical wiring, sockets, or switches.
- Loose or detached banister or handrail for stairs
- Repairs causing serious danger to the security of the
home.