publications

Service Standards

• Lettable Standards

Information leaflets

• A1 Housing Contact Card
• A1 Housing Handy Hints Leaflet
• A1 Housing Tenants Compact
• A Customer Guide to Aids and Adaptations
• Arrears Survey Data Analysis June 2010 
• Guide to running a Home
• A Tenants Guide to Asbestos in the Home
• A Tenants Guide to Gas Safety 
• A Guide to Gas Servicing
• Choice Based Lettings Information Guide
• Choice Based Lettings Easy to Read Guide 
• Complaints Procedure
• Condensation Leaflet  
• Debt Advice
• Decent Homes information Booklet
• Decoration Voucher Booklet 2010
• Direct Debit Leaflet
• Diversionary Activity Strategy 2010/11
• Domestic Violence
• Housing Application
• Housing Repairs Policy and A Customer Guide to the Housing Repairs Service
• How we use Personal Information 
• Introductory Tenancy Booklet 
• Keeping Safe in Your Home
• Nuisance and Anti-Social Behaviour Policy and Procedure
• Rechargeable Repairs
• Rent Payment Method Strategy May 2010
• Retention Policy
• Right to Buy Your Home
• Safe at Home
• Saturday Morning Opening Leaflet
• Signposting Leaflet
• Tackling Race and Hate Incidents
• Tenancy Conditions and Enforcements
• Tenancy Handbook
• Unserviced Gas Appliances

General Information and Publications

• Equality and Diversity Annual Report 2010
• Business Plan 2010/11
• A1 Service Plan 2010/11
• A1 Service Plan 2009/10 Executive Summary
• ALMO Benchmarking data 2008/09
• Mission Statement - This is located in the Business plan below
• A1 Service Plan 2009/10 V6 DRAFT (This is a draft version currently awaiting year end performance data.)
• A1 Service Plan 2008/09 Executive Summary
• A1 Service Plan 2009/10
• 2008/09 Annual Service Plan
• 2007/08 Annual Service Plan
• 2006/07 Annual Service Plan
• Annual Performance Report 2007/08
• Annual Performance Report 2005/2006
• Board Governance Handbook Version 6 2010
• Board Members Code of Conduct
• Guide to being a Board Member 
• Champion Structure
• Freedom of Information Act Policy
• Freedom of Information Publication Scheme  
• In-Touch newsletters

Best Value Inspections

• The Aug 2005 BV Inspection Report
• The April 2006 Mock Inspection Report
• The February 2007 Self Assesment Submission
• A1 Housing (ALMO) November 2007 Final
• A1 Housing (ALMO) May 2007 Final

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