publications

Service Standards

• Lettable Standards
• Service Standards

Information leaflets

• A1 Housing Contact Card
• A1 Housing Tenants Compact
• A Customer Guide to Aids and Adaptations
• A Tenants Guide to Asbestos in the Home
• A Tenants Guide to Gas Safety  
• Be a part of A1 Housing
• Choice Based Lettings Information Guide
• Complaints Procedure
• Customer Suggestion Scheme
• Debt Advice
• Decent Homes information Booklet
• Direct Debit Leaflet
• Domestic Violence
• Housing Application
• Housing Repairs Policy and A Customer Guide to the Housing Repairs Service
• How we use Personal Information 
• Introductory Tenancy Booklet 
• Nuisance and Anti-Social Behaviour Policy and Procedure
• Rechargeable Repairs
• Right to Buy Your Home
• Safe at Home
• Signposting Leaflet
• Tackling Race and Hate Incidents
• Tenancy Conditions and Enforcements
• Tenancy Handbook
• Unserviced Gas Appliances

General Information and Publications

• Business Plan 2009/10 - 2012/13
• A1 Service Plan 2009/10
• A1 Service Plan 2009/10 Executive Summary
• ALMO Benchmarking data 2008/09
• Mission Statement - This is located in the Business plan below
• A1 Service Plan 2009/10 V6 DRAFT (This is a draft version currently awaiting year end performance data.)
• Business Plan 2009/10 to 2012/13 V6
• A1 Service Plan 2008/09 Executive Summary
• 2008/09 Annual Service Plan
• 2007/08 Annual Service Plan
• 2006/07 Annual Service Plan
• Annual Performance Report 2007/08
• Annual Performance Report 2005/2006
• Board Governance Handbook Version 6 2010
• Board Members Code of Conduct
• Guide to being a Board Member Version 1
• Champion Structure
• Freedom of Information Act Policy
• Freedom of Information Publication Scheme  
• In-Touch newsletters

Best Value Inspections

• The Aug 2005 BV Inspection Report
• The April 2006 Mock Inspection Report
• The February 2007 Self Assesment Submission
• A1 Housing (ALMO) November 2007 Final
• A1 Housing (ALMO) May 2007 Final

If you do not have Adobe Acrobat loaded then click on  to download a free copy. This will allow you to read the documents that A1 Housing provide in pdf format.