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Why do I need to complete an incident diary?

We may ask you to keep a diary of events or incidents to help us deal with the problem and decide what action can be taken.

It is important that you complete this diary because without regular evidence, it is very difficult for us to take action.

Usually the diary will be only be seen by the Officer dealing with your complaint. However, in very severe cases where Court action becomes necessary your diary may be used as evidence.  We would ask your permission for this before any information is disclosed.