Repairs Survey


1. How did you report your last completed repair ?
How
Other, Please state
2. where appropriate, how would you rate the A1 member of staff you reported the repair to in terms of....?
a) Helpfulness
b) Courteousness
3. Where appropriate, how would you rate the A1 member of staff you reported the repair to in terms of....?
a) Being told when workers would call
b) Time taken before work started
c) Speed with which work was completed
d) Attitude of workers
e) Overall quality of repair work
f) Courteousness
4. Other questions?
a) Did the worker(s) show an ID card ?
b) Was the repair complete in one visit ?
c) If 'no', were you informed when another worker would call ?
5. Satisfaction
a) Overall, how satisfied are you with A1 Housing's heating installation service ?
b) Generally, how satisfied are you with A1 Housing ?
Please comment on any of your answers or list any suggestions you feel will improve our heating installation service
Comments	Comments
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Diversity Information
Please complete this section by ticking the relevant option. Diversity information will help us improve our service.
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Do you have a Disability?
If yes, please comment further
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email address*
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