Lettable Standards Survey


1. thinking about when you VIEWED your new home, how would you rate it in terms of...?
a) Viewing appointment time to suit you
b) Time taken for appointment to be made
c) Usefulness of the 'Sign Up' pack
2. The Viewing
a) Did a Housing Management Officer accompany you when you viewed your new home ?
b) If 'no', would you have preferred a Housing Management Officer to attend ?
c) If 'Yes', how would you rate the Housing Management Officer in terms of ?
1) Helpfullness
2) Courteousness
3. Thinking about when you MOVED INTO your new home, how would you rate it in terms of ?
a) Cleanliness
b) Tidiness of the garden
c) Security
d) Overall condition
4. Did you receive ?
a) Copies of the relevant safety certificates (e.g Gas, Electric, Solid fuel)
b) A copy of the 'Lettable Standard' leaflet before moving into your new home
c) If 'yes', how satisfied are you that your home met the standards in the leaflet ?
5. Satisfaction
a) Overall, how satisfied are you with A1 Housing's procedures ?
b) Generally, how satisfied are you with A1 Housing ?
Please comment on any of your answers or list any suggestions you feel will improve our letting procedures and standards
Additional Comments
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If 'Yes' Please comment
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