Heating Survey


1. Thinking about the installation of your heating, how would you rate in terms of....?
a) Being told when workers would call
b) Time taken before work started
c) Speed with which work was completed
d) Quality of information before installation
e) Quality of information during installation
f) Attitude of workers
g) Overall quality of the work completed
h) Protection of floor coverings/ belongings
i) Keeping dirt and mess to a minimum
2. Other Questions
a) Did the worker(s) show an ID Card
b) Was the repair complete in one visit ?
c) If 'no', were you informed when another worker would call ?
3. Satisfaction
a) Overall, how satisfied are you with A1
b) Housing's heating installation service ? Generally, how satisfied are you with A1 Housing
Please comment on any of your answers or list any suggestions you feel will improve our heating installation service
Heating Comments
Address*
Diversity Information
Please complete this section by selecting the relevant option. Diversity information will help us improve our service.
Your Gender
Your Age
Do you have a Disability
If Yes, please comment further
Ethnic Origin
Any Other Ethnic Group
email address*
Fullname
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