We have different timescales for different types of repairs and when you report a repair we will tell you how long it will take for us to fix the problem.
For more information and examples of each type of repair, please see pages 11, 12, 13 and 14 of your Repairs Handbook
Emergency - within 4 hours
Repairs to avoid serious damage to the property and to remove immediate danger to people living in the home or to the public.
Very Urgent - within 1 working day
Repairs where there is a safety risk but no immediate danger to the people living in the home or public, and/or some risk of damage to the property.
Urgent - within 3 working days
Repairs that need to be done quickly to avoid any serious inconvenience to people living in the property or to prevent damage to the property.
Non urgent - within 15 working days
Repairs where there is little chance of further damage being caused to the property.
Planned - within 13 weeks
Repairs that can be carried out when we are working in a specific area and can be completed together. Repairs done in this way will cost less.
