How to Make a FOI Request

Written Request

Requests for information must be made in writing, which includes e-mails. The request must state the name and address of the person applying for the information and the required information.

Written requests should be made to:

FOI Requests

Customer Services

A1 Housing Bassetlaw Ltd

Carlton Forest House

Hundred Acre Lane

Worksop

Notts

S81 0TS

If you do not know the email address of the department you wish to make the request of, you can send your request to customer.services@a1housing.co.uk

Timescale

Public authorities generally have 20 working days in which to respond to a request.

Public Authorities Have a Duty to Provide Assistance

Public authorities are required to provide advice and assistance to people who have made or who are thinking of making a request. This will help applicants understand their rights under the Act and identify the information they want.

Charges

Public authorities are allowed to charge you a fee for responding to your requests. The amount that can be charged will be set out in regulations.

Response

You can either ask for a copy of the information you seek, the change to inspect the records, or even to be provided with a summary of the information.

The public authority should try and provide the information in the form requested unless it is unreasonable to do so.

If any of the information requested is exempt you should be told which of the exemptions has been relied on to withhold the information.

Exemptions

There are 23 exemptions from the general rights of access.

For example:

Certain information relating to national security, information that would prejudice international relations, commercially sensitive information, confidential information.
Environmental Information can be accessed through the Environmental Information Regulations.
If you wish to access information about yourself you should use your rights under the Data Protection Act. Personal data about other people cannot be released if to do so would breach the Data Protection Act. Exemptions that do not have a public interest test as known as absolute exemptions.
If you already have reasonable access to the information you want then you should use that means. Therefore if information is available through a publication scheme the public authority can simply direct you to its scheme.
Some of the exemptions require the public authority to consider whether it is in the public interest to withhold information.
Consideration of the public interest may take longer than the 20 days normally allowed for responding to requests.
In these cases the public authority must give you an estimate of when it will have reached a decision on where the public interest lies within 20 days of receiving the request.

Complaints

If you are not happy with the response you receive you must first complain to the public authority.

If you are still unhappy you may complain to the Information Commissioner who will decide whether the request has been handled properly.

Enforcement

Both you and the public authority are informed of the Commissioner’s decision in a Decision Notice. Where appropriate the Decision Notice will instruct the public authority what steps it needs to take to comply with the Act, this may include the release of information. Both you and the public authority may appeal against a decision notice to the Information Tribunal.

The Commissioner can also issue a public authority with an Enforcement Notice stating what steps it should take to comply with the Act. Although it is similar to a Decision Notice in some respects, the Commissioner does not need to wait to respond to a complaint from you that a request has been incorrectly handled before taking this form of enforcement action. Only the public authority may appeal to the Information Tribunal against such a notice.