Information in Different Formats
- We will provide information in different formats to make sure all customers can access our services quickly and easily. This can be for customers who have reduced or no vision, or have reduced or no hearing, or where English isn't their first language.
- We can provide documents or information such as Rent Statements or Information leaflets in large print, Braille or audio tape.
- We can provide a service using a minicom, signers or translators.
- We can translate documents into languages other than english or provide interpreters.
- We use plain language in our publications.
- We are happy to fill in forms and read out written information - we treat those requests sensitively.
A1 Housing wants all our customers to be able to access our services. We can offer our services in a number of different ways
- Large Print Documents
- Translated Documents in to other languages
- British Sign Language
- Audiotape
- Braille
If you need any help communicating with us or understanding any of our documents, please contact the Customer Services Team on 01909 534520 or click on the link here and complete an on-line form
Large Print Documents
If you wish for any of our document or information we send to you in large print please click the link below and complete the on-line form or telephone our Customer Services Department on 01909 534520. Please note that this can take up to 5 working days for the information to be enlarged. Click the link here to complete the on-line form.
Translated Documents
When there is a need, we can arrange for our information to be translated into community language this can be a minimum of three weeks depending on the language to be translated and the length and complexity of the document. Our most common languages are:
- Polish
- Mandarin
- Urdu
- Punjabi
- British Sign Language
Polish
Jeśli potrzebujesz pomocy
w porozumiewaniu się z nami lub zrozumienia któregokolwiek z
naszych dokumentów, możemy zapewnić kanały dostępu do tłumacza
języka Line. Proszę o kontakt telefoniczny - podając swój język i
swój numer telefonu.
A1 Housings Offices and Opening Hours
Okręgowe Biura Administracji Godziny otwarcia:
Head Office poniedziałek - piątek
Carlton Forest House 8.40 -17.00
Hundred Acre Lane
Worksop
Notts S81 0TS
Nr. Tel 01909 534484
Area Office West poniedziałek - piątek
Queen’s Buildings 8.40
-17.00
Potter Street
Worksop, Notts. S80 2AH
Nr tel.: 01909 533426
Email: worksop.housing@a1housing.co.uk
SMS: 07903 563030
Area Office East poniedziałek - piątek
17b The Square 8.40 -17.00
Retford, Notts. DN22 6DB
Nr tel.: 01777 713205
EMail: retford.housing@a1housing.co.uk
SMS: 07903 563036
Documents already translated into Polish
- Tenants Handbook -
- PODRĘCZNIK NAJEMCY
- Tenancy Agreement -
- UMOWA NAJMU
- Introductory Tenancy -
- NAJEMCA TYMCZASOWY
Punjabi
Urdu
اگر اپ کی مدد کی ضرورت تبادلﮧ خيال
كرنا میں امریکی یا ہماری سمجھ میں ہماری دستاویزات فراہم کر سکتا
ہے, ہم چینلز تک رسائی کی زبان لائن ائیے. براہ کرم سے فون پر ہم سے
رابطہ کریں. اپ کو اپ کی زبان اور فون نمبر ہے.
Mandarin
British Sign Language
We have members of staff at our main offices that have basic sign language skills. For more detailed meetings or at your Tenants Conference or Consultation Events we can arrange for a British Sign Language interpreter to attend. Unfortunately to attend a meeting, for example, with your Housing Manager we need to have between 4–6 weeks notice.
Audiotape
If you cannot read or see our written information we can provide the information in an audio version. Depending on the size and complexity of the information it will take a minimum of 6 weeks to be provided
Braille
If you cannot read our written information we can provide the information in Braille. Depending on the size and complexity of the information it will take a minimum of 4 weeks to be provided. When making your request please tell us whether you need Grade 1 (in full) or Grade 2 (an overview)
Our contact details:
Telephone : 01909 534520
* SMS Text phone: 07779 533533
OR e-mail: customer.services@a1housing.co.uk
Click here for link into the Simple Chinese through Babelfish Translator
