DECENT HOMES TENANT LIAISON OFFICERS
The role of a Tenant Liaison Officer is to provide information and support to A1 Housing tenants during all stages of the Decent Homes work. They will give advice and deal with any questions or complaints you have. All Tenant Liaison Officers will carry an identification badge, please ensure you ask to see this before allowing anyone to enter your home.
Introducing - - - A1 Housing Tenant Liaison Officers
Bob Picksley – Senior T.L.O.
Bob
will be a familiar face to many tenants, having worked for over 10
years with the District Council and A1 Housing.
A dedicated Sheffield United fan and a keen fell walker Bob 57 said: "I find that if you are open, honest and fair then people will appreciate what you do. With experience of almost every area of construction work and housing management, I know I can balance customer service and quality control"
Dean Coates - T.L.O.
Dean is in fact the "new kid on
the block" having been a T.L.O. for just over a year. However,
having worked in the building repairs section of Bassetlaw District
Council, A1 Housing for 23 years he's no novice. Married with two
children, Dean still finds time to play the cornet in the Salvation
Army Band and also enjoys watching "Sheffield's number one football
team, The Wednesday"
Dean's personality and customer skills are self-evident when you meet him; his perception of being a TLO is "to treat all tenants the way that you yourself would like to be treated".
Introducing - - - Bullock Construction Tenant Liaison Officers
Shaun Nee – Senior T.L.O.
Shaun from Nottingham is a former Section Administration Officer working for Nottinghamshire Police. His role was to ensure the smooth running of a Support Services department based across 3 police stations in Nottingham City. He brings over 10 years experience of working with members of the public and enjoys the challenges that arise on a daily basis in his current role as Senior TLO.
He said: "I feel it is very important to have the link between tenants, contractors and the client. It is also important that the tenants are heard and are involved in the refurbishment of their properties and that they are dealt with in a professional manner at all times whilst ensuring customer satisfaction is met at all times".
Barbara Kendall – T.L.O.
Barbara from Worksop lives locally and has over 8 years experience
in both public and private sector housing. Barbara enjoys meeting
the variety of people associated with this type of work. When not
at work, Barbara enjoys socialising with friends and family and
likes to keep fit with Pilates.
She said: "I appreciate any input from partners and the client to help work progress smoothly and feel that our partnership with A1 Housing provides this".
Steve Pawlowski – T.L.O.
Steve from Mansfield lives in Edwinstowe, he is Ex Army (Queen's Royal Lancers) and worked for Mansfield Brewery for over 20 years. He has an interest in clay pigeon shooting and socialising. He is always learning and approaches all situations with an open mind.
He said; "I enjoy being a TLO as I like to meet all types of people. It is important to keep the links of communication between TLOs and tenants, TLOs and foremen including the operatives and sub-contractors. It is extremely important to keep a constant working link between Bullock and A1 (the Client).
Sue Demella - T.L.O.
Hello my name is Sue, I am
from Plymouth, currently living in Barton upon Humber. During
my career over the past 25 years, I have gained vast experience in
various customer focused roles. For 14 years, I worked for a
local government authority within several housing departments this
enabled me to gain a wide general background knowledge in social
housing.
My role as a TLO is to be informative and supportive through
the cause and affect on customers living at home whilst their
properties are refurbished. It is very important to me that
customers feel valued and that their quality of life, health and
well being is respected throughout this process.
Introducing - - - Connaught Partnerships Ltd Tenant Liaison Officers
Simon Betts – T.L.O.
Simon is
originally from Shirebrook; he has worked in retail for seven years
before joining Connaught, he has 2 children.
Simon sees his roll as "to liaise with A1 Housing and our site team's to make the work go has easy as possible for the tenant"
Deborah Taylor – T.L.O.
"I first heard about Connaught when my own home was to be
refurbished under the decent homes scheme way back in May 2005. By
October of the same year I was working for Connaught as part of the
Sheffield Decent Homes contract. Having had a personal insight into
the works I felt my understanding of the disruption involved was
sympathetic."
"I'm a keen angler and have been fortunate to have had my picture in the anglers mail twice now. My ambition is too spend 3 months in Alaska watching, listening and studying the wolves in their own environment, failing that a trip to see the northern lights is second on my list."
Maria Stevenson – T.L.O.
Maria has always worked with Customers, both in retail and
for the last 3 years on many Contracts with Connaught Partnerships
Ltd. She feel her role as a Liaison Officer is to "make sure every
one of my Customers gets the very best I can offer in helping to
prepare them for the work ahead and to offer support to them during
and after the works.
Maria has experienced Decent Homes refurbishment works in her own home and fully understands the impact the work can have on people. Therefore she tries to do everything she can to make the Customers journey through the work goes as smoothly as possible.
Amy Atherton
"I
have worked for Connaught Partnerships Ltd for nearly 2 and a half
years, in the role of Liaison Officer. I have had the priviledge of
working on many different sites, in and around the Midlands area.
My role is to prepare, support the residents, and work as part of a
close knit team, communicating at the highest of levels with
residents, and our partners alike."
Vanessa Welch
"I
am an experienced Liaison Officer who has worked for Connaught
Partnerships Ltd for 6 years. I have worked on different sites in
the Midlands and always enjoyed my work. During my career I have
always worked in Customer Service roles and gained vast experience
from working with the public. I have achieved the position of Team
Leader and currently lead the liaison team at A1 Housing. I find
the job very rewarding and satisfying."
