We collect a wide range of information from across all areas of A1 Housing so that we can understand how well we are providing our services to customers.
We call these 'Performance Indicators' and report this information in a variety of ways. We also use this information to set annual targets so that we can continually improve our services.
These are called 'Strategic Performance Targets' and each year we set new targets across the whole organisation, to see these for 2011/12 click here.
In 2011/12 we have set 15 key objectives and a range of Performance Indicators to achieve these targets, including; reviews of our services, individual projects and specific targets such as rent collection and how quickly we complete your repairs.
We report this quarterly to the A1 Housing Board as a 'Balanced Scorecard' showing how well we are meeting our aims.
The report for April to December 2011/12 is now available, to see it click here.
To see all the performance information click here.
To see the full performance report for 2010/11 click here
In 2010/11 we introduced a new easy to understand, single page summary of A1 Housing's performance.
After consulting with BATRA (Bassetlaw Association of Tenants and Residents Associations) on the Performance Indicators and the style of the report, they selected the areas they believe matter most to tenants.
This is the same report you will see in each issue of our tenant newsletter, In Touch. The next report will be published in July 2011.
To see the full performance report for 2010/11 click here
Local Offer
At the beginning of 2011 we created a Local Service Offer to address the needs of all A1 Housing tenants and specifically
our tenant profile.
The offer sets out a number of targets and actions that were developed with the help of tenants through groups such as the A1 Hundred Club and Tenant and Resident Associations. To see how we are progressing with our aims and objectives, please click here
Best Value Inspection Recommendations
Back in November 2010 we were inspected by the Audit Commission and retained our Two-Star Status.
As part of this inspection a number of recommendations were made on how we can continue to improve as an organisation. This document lists all the recommendations that were made by the Audit Commission and tells you what plans we have now put in place. To read it, please click here
For more information on how we collect and use performance information please contact Rob King, Service Development and Performance Manager on:
Tel: 01909 533736
Email rob.king@a1housing.co.uk.
