A1 Housing Performance
A1 Housing recognises that effective performance management is a critical factor for it to achieve its goal to provide excellent services. We recognise that good performance is not about providing services at the lowest cost but providing good quality services which deliver value for money. To see a copy of A1 Housing Performance Management guide click guide.
A1 Housing’s performance management system is about delivering good housing management practices, achieving the goals of the organisation and its stakeholders and providing better services to customers.
We have recently changed our method of reporting our performance to the A1 Board and our tenants. Our new reports will provide clearer information on our performance against our targets for the year, comparison against other organisations and an explanation of our progress.
To see our Strategic Performance Targets for 2010/11.
We now report on what is known as a Balanced Scorecard to measure our performance against A1's 5 major objectives. This makes it easier to see how A1 is doing as a whole against its long term aims. The Balanced Scorecard is now included in the main reports to both the A1 Board and can be found in the latest Performance Report April to June 2010.
The A1 Board will receive "A1 Signpost" reports which summarise key aspects of our performance and the report will go to the Board every 3 months. Download A1 Signposts April to June 2010.
For 2009/10 we have introduced a Balanced Scorecard to summarise our performance against our annual objectives. This provides a better way of summarising our progress and concentrating on those areas where we are not achieving our targets. Latest Balanced Scorecard report.
Our Annual Performance
To see the details of our annual performance you can choose from the following options:
Performance Strategy:
For the complete set of Performance Indicators, click
For just the A1 Signposts click:
Our draft Performance Management Guideline which will bring together all the details of how we manage, monitor and develop our performance is now available, click PM Guide.
